Sr Technical Service Desk - Level 2

unistrasi.it

Fully remote
Tier 1 and tier 2 support
Troubleshooting complex issues
Network connectivity support
The role involves providing Tier 1 and Tier 2 support to users

Job Summary

  • The role involves providing Tier 1 and Tier 2 support to users.
  • You will troubleshoot and resolve complex issues related to hardware, software, and network connectivity.
  • The position requires effective communication of problem resolutions to both technical and non-technical users.

Matching Summary

The role involves providing Tier 1 and Tier 2 support to users.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support
  • Troubleshooting complex issues
  • Network connectivity support

Nice-to-have

  • Analytical problem-solving skills
  • Effective communication skills
  • Team support for L1 and L2 agents

Key Requirements

  • High School Diploma or GED
  • 2-4 years of experience
  • Technical certification or Associate Degree may be required

Work Rights

Not specified

Tailored Resume

Cover Letter