Assist in monitoring service quality and adherence to SLAs and KPIs
Job Summary
Assist in monitoring service quality and adherence to SLAs and KPIs.
Engage with clients to gather feedback, address basic concerns, and provide updates on service issues.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Matching Summary
Assist in monitoring service quality and adherence to SLAs and KPIs.
Skills & Requirements
Must-have
monitoring service quality
adherence to SLAs and KPIs
coordination of client requests
implementing process improvements
resolution of service incidents
maintaining service documentation
Nice-to-have
continuous learner
stays abreast with industry knowledge
fostering an inclusive environment
Key Requirements
Bachelor's degree or equivalent experience
6+ years relevant work experience
2+ years in a similar role
Proven experience in Service and Program Management