Customer Happiness Associate (asociado/a De Atención Al Cliente) – Ciudad De México (hybrid)

Clara Instituicao de Pagamento Ltda

Mexico City, Mexico
Hybrid
B2b client support
Email, chat, and phone support
Issue resolution and documentation
Clara is seeking a Customer Happiness Associate to enhance support for its B2B customers in Mexico City. The ideal candidate will have experience in customer support, particularly in fintech, and will thrive in a fast-paced environment

Job Summary

  • Resolve escalated support issues through email, chat, and phone with empathy and precision.
  • Proactively investigate customer problems and document findings clearly in internal tools.
  • We’re looking for someone who meets the minimum requirements to be considered for the role.

Matching Summary

Match Score: 85

Clara is seeking a Customer Happiness Associate to enhance support for its B2B customers in Mexico City. The ideal candidate will have experience in customer support, particularly in fintech, and will thrive in a fast-paced environment.

Skills & Requirements

Must-have

  • B2B client support
  • email, chat, and phone support
  • issue resolution and documentation
  • customer retention strategies
  • Zendesk, Hubspot, Google Drive

Nice-to-have

  • proactive customer engagement
  • process improvement suggestions
  • automation tools interest
  • dynamic environments

Key Requirements

  • 2+ years Customer Support/Success/Experience
  • B2B clients experience
  • Fintech or startup experience
  • Google Drive, Zendesk, Hubspot proficiency
  • Intermediate English proficiency
  • Full professional fluency in Spanish

Work Rights

Not specified

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