Guest Service Officer - Guest Service Centre (Chinese-speaking)

GRAND HYATT SINGAPORE

Singapore, Singapore
Not specified
Fluent spoken chinese language skills
Minimum 6 months hotel operations experience
Ability to work night shifts and weekends
Grand Hyatt Singapore is seeking a Guest Service Officer for its Guest Service Centre, requiring fluency in Chinese and a background in hospitality. The role involves managing calls, troubleshooting, and providing excellent customer service, with a preference for candidates holding relevant diplomas or degrees

Job Summary

  • The Guest Service Officer is responsible for providing an excellent and consistent level of service to customers.
  • Candidates must possess good customer relations, communications, and interpersonal skills to attend to internal and external calls.
  • The role requires fluency in spoken Chinese to effectively communicate with Chinese-speaking guests.

Matching Summary

Match Score: 75

Grand Hyatt Singapore is seeking a Guest Service Officer for its Guest Service Centre, requiring fluency in Chinese and a background in hospitality. The role involves managing calls, troubleshooting, and providing excellent customer service, with a preference for candidates holding relevant diplomas or degrees.

Skills & Requirements

Must-have

  • Fluent spoken Chinese language skills
  • Minimum 6 months hotel operations experience
  • Ability to work night shifts and weekends

Nice-to-have

  • Diploma or Degree in Hospitality Management
  • Strong interpersonal communication skills
  • Experience in guest relations and troubleshooting

Key Requirements

  • Minimum G.C.E. O levels education
  • Minimum 6 months work experience in hotel operations
  • Fluency in spoken Chinese required

Work Rights

Not specified

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