Customer Service Advisor

Cantire

Telford, United Kingdom
Base: competitive base salary dependent on experie...
Onsite
Deliver first class professional customer service
Resolve customer enquiries, payments and complaints
Answer telephone calls within set time frame
Cantire is seeking a Customer Service Advisor in Telford, UK, to deliver exceptional customer service through various communication methods. The role involves answering calls, managing customer inquiries, and supporting administrative duties while promoting the Viessmann brand

Job Summary

  • Working as part of a team and reporting to the Customer Service Supervisor you will deliver first class professional customer service, using a range of communication methods to ensure customer enquiries, payments and complaints are resolved promptly and effectively.
  • Be an enthusiastic advocate for Viessmann products and brand, using product knowledge to build relationships that enhance customer experience and loyalty.
  • Competitive base salary dependent on experience. Sales bonus Company Vehicle or cash allowance 25 Days Holiday + bank holiday Holiday purchase scheme Company Pension Career progression.

Matching Summary

Match Score: 85

Cantire is seeking a Customer Service Advisor in Telford, UK, to deliver exceptional customer service through various communication methods. The role involves answering calls, managing customer inquiries, and supporting administrative duties while promoting the Viessmann brand.

Salary

Base: Competitive base salary dependent on experience; Bonus/Equity: Sales bonus; Benefits: Company Vehicle or cash allowance, 25 Days Holiday + bank holiday, Holiday purchase scheme, Company Pension

Skills & Requirements

Must-have

  • Deliver first class professional customer service
  • Resolve customer enquiries, payments and complaints
  • Answer telephone calls within set time frame
  • Respond to written enquiries professionally
  • Accurately record customer data
  • Experience in customer service paramount

Nice-to-have

  • Enthusiastic advocate for Viessmann products
  • Proactive approach to building relationships
  • Natural listener and problem solver
  • Empathetic and patient
  • Remain calm with distressed customers

Key Requirements

  • Experience working in customer service
  • Excellent communication skills and telephone manor
  • Self-starter and disciplined lone worker
  • Able to work well as part of a team
  • Confident in dealing with telephone and email queries
  • Quick and accurate keyboard skills
  • Experience of using databases
  • IT literate

Work Rights

Not specified

Tailored Resume

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