Bilingual Customer Service Representative (loan Servicing)

Credit9

Scottsdale, AZ, United States
$18.00 ph; not specified; not specified
On-site
Manage inbound and outbound calls
Handle escalated issues
Update information in crm
Credit9 is hiring a Bilingual Customer Service Representative for their Scottsdale, AZ location, focusing on providing exceptional customer service through managing inbound and outbound calls. The role requires fluency in both English and Spanish, along with prior customer service experience preferred

Job Summary

  • The primary responsibilities for this role include professionally dialing, answering, screening, and transferring calls in a timely manner.
  • At Credit9, we put our clients at the center of everything we do, empowering thousands to meet their financial goals.
  • Company benefits include ongoing training and development, opportunity for career advancement, medical, dental, vision, and a 401(k) match.

Matching Summary

Match Score: 85

Credit9 is hiring a Bilingual Customer Service Representative for their Scottsdale, AZ location, focusing on providing exceptional customer service through managing inbound and outbound calls. The role requires fluency in both English and Spanish, along with prior customer service experience preferred.

Salary

$18.00 per hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Manage inbound and outbound calls
  • Handle escalated issues
  • Update information in CRM
  • Fluent in Spanish and English
  • Proficient typing skills
  • Follow call center scripts

Nice-to-have

  • Customer-centric attitude
  • Collaborate effectively within a team
  • Positive and friendly demeanor

Key Requirements

  • High School diploma or equivalent required
  • Prior customer service preferred
  • Fundamental understanding of computer operations

Work Rights

Not specified

Tailored Resume

Cover Letter