Workforce Management Real-time Analyst

Blink Health

Pittsburgh, PA, United States
Hourly; not specified; not specified
On-site
Real-time contact center monitoring
Assembled wfm tool experience
Intra-day staffing adjustments
Blink Health is seeking a Workforce Management Real-time Analyst for their Patient Services Operations team in Pittsburgh, PA. The ideal candidate will possess strong analytical skills and experience with workforce management tools, ensuring operational efficiency and exceptional patient experiences in a fast-paced environment

Job Summary

  • The role involves monitoring real-time performance across contact center and pharmacy operations to ensure service levels are met through proactive staffing adjustments.
  • Candidates must be able to execute immediate staffing changes such as queue reassignments, break modifications, and overtime allocation to optimize operational efficiency.
  • This position offers the opportunity to join a highly collaborative team of builders and operators at the fastest growing healthcare technology company in the country.

Matching Summary

Match Score: 85

Blink Health is seeking a Workforce Management Real-time Analyst for their Patient Services Operations team in Pittsburgh, PA. The ideal candidate will possess strong analytical skills and experience with workforce management tools, ensuring operational efficiency and exceptional patient experiences in a fast-paced environment.

Salary

Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • Real-time contact center monitoring
  • Assembled WFM tool experience
  • Intra-day staffing adjustments
  • Queue volume management
  • Agent adherence tracking

Nice-to-have

  • SQL or Python data skills
  • Tableau visualization experience
  • Fast-paced environment adaptability
  • Strong problem-solving abilities
  • Process improvement mindset

Key Requirements

  • Experience with Assembled or similar WFM platforms
  • Proficiency in Excel/Google Sheets
  • Ability to work Monday-Friday 1pm-9pm EST and Saturdays
  • Strong analytical and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter