Manager Systemic Customer Issues

Bankatvillage

Eveleigh, Australia
Not specified (potential for either onsite or hybrid work based on company culture).
Systemic issue identification and resolution
Customer complaint analysis
Data analysis and critical thinking
The Manager Systemic Customer Issues role at Bankatvillage in Eveleigh, Australia, focuses on advocating for customer interests by identifying and resolving systemic issues stemming from complaints. The position seeks a candidate with strong problem-solving skills, stakeholder management experience, and a customer-centric approach

Job Summary

  • Drive the Group to identify and resolve systemic issues arising from complaints by thinking critically, applying data analysis, being determined and purposeful, driving accountability and excellence in review of issues, and constructive problem solving.
  • Proactively look for areas where there is the potential for customer concerns to arise and take action through Systemic Customer Issues, being issues impacting customers identified from complaints; and Investigating and working across the Group to respond to potential systemic customer issues raised by AFCA.
  • Developing recommendations and effective written responses regarding potential and confirmed systemic issues.

Matching Summary

Match Score: 85

The Manager Systemic Customer Issues role at Bankatvillage in Eveleigh, Australia, focuses on advocating for customer interests by identifying and resolving systemic issues stemming from complaints. The position seeks a candidate with strong problem-solving skills, stakeholder management experience, and a customer-centric approach.

Skills & Requirements

Must-have

  • Systemic issue identification and resolution
  • Customer complaint analysis
  • Data analysis and critical thinking
  • Stakeholder management and influencing
  • Root cause analysis and solution development

Nice-to-have

  • Customer empathy and compassion
  • Agile thinking
  • Strong team ethic
  • Commercial acumen

Key Requirements

  • Bachelor's degree or higher
  • Legal qualification highly regarded

Work Rights

Not specified

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