Guest Service Agent - Pt

HRI Hospitality

Base: $16.50-$23.50; bonus/equity: not specified; ...
Check in and check out hotel guests
Process payments according to requirements
Resolve guest issues with empathy
The role involves checking in and checking out hotel guests courteously and efficiently while processing all payments

Job Summary

  • The role involves checking in and checking out hotel guests courteously and efficiently while processing all payments.
  • Employees are expected to resolve guest issues, complaints, and requests with a sense of urgency and empathy.
  • The position requires meeting Hilton Honors enrollment goals by signing up guests during the check-in process.

Matching Summary

The role involves checking in and checking out hotel guests courteously and efficiently while processing all payments.

Salary

Base: $16.50-$23.50; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Check in and check out hotel guests
  • Process payments according to requirements
  • Resolve guest issues with empathy
  • Maintain front desk procedures accuracy
  • Meet Hilton Honors enrollment goals
  • Answer department telephone within three rings

Nice-to-have

  • Passion for warm welcomes
  • Creating unforgettable guest experiences
  • Flexible schedule availability
  • Effective cross-department communication
  • Knowledge of hotel features and services

Key Requirements

  • Minimum of one (6) months in customer service
  • Experience in hotel setting such as Hilton or Marriott
  • Available to work weekends, holidays, and overnight shifts

Work Rights

Not specified

Tailored Resume

Cover Letter