Continuous Improvement Specialist

Marsh & McLennan Companies Inc

Austin, United States
On-site
Lean six sigma or kaizen
Process mapping
Data analysis
Lead process optimization across insurance operations including claims, underwriting, policy administration, and client services

Job Summary

  • Lead process optimization across insurance operations including claims, underwriting, policy administration, and client services.
  • Drive data-based decision making by collecting and analyzing operational metrics and building performance dashboards.
  • Partner with IT, RPA, and digital teams to automate processes and digitize workflows while ensuring risk and compliance alignment.

Matching Summary

Lead process optimization across insurance operations including claims, underwriting, policy administration, and client services.

Skills & Requirements

Must-have

  • Lean Six Sigma or Kaizen
  • process mapping
  • data analysis
  • root-cause problem-solving
  • insurance operations

Nice-to-have

  • stakeholder influence
  • change initiatives support
  • cross-functional collaboration

Key Requirements

  • 3+ years in insurance operations or process improvement
  • Bachelor's degree in Business, Operations, Insurance, Finance, or related field
  • Lean Six Sigma or Kaizen certification strongly preferred
  • Proficiency in analytics tools (Excel, SQL, Tableau/Power BI)
  • Familiarity with insurance lifecycle processes and regulatory considerations

Work Rights

Not specified

Tailored Resume

Cover Letter