Competitive salaries calculated using a transpyren...
On-site
Fluency in english and local languages
One year experience as customer service manager
Ability to work flexible hours including weekends
Wave is seeking a Support Group Lead to manage and enhance customer support operations in Kotu, The Gambia, as they work towards making Africa the first cashless continent. The ideal candidate will have experience in customer service management and a strong focus on team performance and customer satisfaction
Job Summary
The company's mission is to make Africa the first cashless continent by providing financial services that work without account fees or branches.
As Support Group Lead, you will manage day-to-day functions, formulate policies, and conduct monthly 1-on-1s with your team members.
The role offers generous benefits including health insurance for dependents, subsidized childcare, gym memberships, free food, and airtime reimbursement.
Matching Summary
Match Score: 85
Wave is seeking a Support Group Lead to manage and enhance customer support operations in Kotu, The Gambia, as they work towards making Africa the first cashless continent. The ideal candidate will have experience in customer service management and a strong focus on team performance and customer satisfaction.
Salary
Competitive salaries calculated using a transparent formula; Generous health insurance; Subsidized childcare and gym memberships
Skills & Requirements
Must-have
Fluency in English and local languages
One year experience as Customer Service Manager
Ability to work flexible hours including weekends
Nice-to-have
Strategic thinking and leadership capabilities
Excessive detail orientation seeking excellence
Strong interpersonal and diplomatic speaking skills
Experience managing large support teams
Key Requirements
At least one year of experience as a customer support representative
One year of experience as a Customer Service Manager