Global Technical Service Manager (m/f/d)

Sonova Group

Tullamore, Ireland
On-site
Bachelor's degree in electrical or electronics engineering
Experience managing global service partners and vendors
Knowledge of repair, refurbishment, and reverse logistics processes
You will drive Sonova's Circular Economy & 3R Strategy by improving refurbishment yields and reducing scrap rates globally

Job Summary

  • You will drive Sonova's Circular Economy & 3R Strategy by improving refurbishment yields and reducing scrap rates globally.
  • The role involves overseeing global technical service operations across EMEA, AMER, and APAC regions while managing vendor performance and SLAs.
  • You will join a highly collaborative international environment offering flexible hybrid working models and exceptional growth opportunities.

Matching Summary

You will drive Sonova's Circular Economy & 3R Strategy by improving refurbishment yields and reducing scrap rates globally.

Skills & Requirements

Must-have

  • Bachelor's degree in Electrical or Electronics Engineering
  • Experience managing global service partners and vendors
  • Knowledge of repair, refurbishment, and reverse logistics processes
  • Strong understanding of CAPA and root cause analysis methodologies
  • Proven experience managing operational budgets and KPIs

Nice-to-have

  • Fluent English communication skills
  • Collaborative international work environment experience
  • Experience with Circular Economy and 3R strategies
  • Background in consumer electronics hardware environments

Key Requirements

  • Several years of experience in technical service or after-sales support
  • Bachelor's degree in related engineering field
  • Experience with quality standards and continuous improvement
  • Strong commercial mindset for budget management

Work Rights

Not specified

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