Senior Executive, Policy Servicing-2

Prudential Assurance UK

Kuala Lumpur, Malaysia
On-site
Processing policy service requests
Shield function processing
Adherence to service level agreement
Prudential Assurance UK is seeking a Senior Executive for Policy Servicing in Kuala Lumpur, Malaysia. The role involves processing customer policy service requests with a focus on accuracy and adherence to service standards, requiring relevant experience in health insurance policy servicing

Job Summary

  • Prudential's purpose is to be partners for every life and protectors for every future, creating a culture where diversity is celebrated and inclusion is assured.
  • In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis, ensuring requests are processed accurately within the service level agreement.
  • The role involves processing various Shield function requests including workflow verification, refunds, change of payer, policy termination, and change plan requests.

Matching Summary

Match Score: 85

Prudential Assurance UK is seeking a Senior Executive for Policy Servicing in Kuala Lumpur, Malaysia. The role involves processing customer policy service requests with a focus on accuracy and adherence to service standards, requiring relevant experience in health insurance policy servicing.

Skills & Requirements

Must-have

  • Processing Policy Service requests
  • Shield function processing
  • Adherence to service level agreement
  • Proficient in MS Office

Nice-to-have

  • Customer-oriented
  • Good interpersonal and communication skills
  • Meticulous and dedicated team player
  • Ability to work under pressure

Key Requirements

  • 1-2 years experience in Health insurance policy servicing
  • Degree holder
  • English language proficiency

Work Rights

Not specified

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