In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai

PwC

Mumbai, India
Contact center transformation
Ai-led contact center solutions
Chatbots and voicebots
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations

Job Summary

  • We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
  • At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
  • We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.

Matching Summary

We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.

Skills & Requirements

Must-have

  • Contact Center Transformation
  • AI-led contact center solutions
  • Chatbots and Voicebots
  • Presales and Solutioning
  • Client Stakeholder Management

Nice-to-have

  • Driving innovation and operational feasibility
  • Leveraging advanced technologies
  • Transforming raw data into actionable insights
  • Creating distinctive outcomes for clients

Key Requirements

  • 10-15 years of experience
  • Btech/MBA/MCA
  • MBA (Master of Business Administration)
  • Bachelor of Engineering

Work Rights

Not specified

Tailored Resume

Cover Letter