Guest Relation Officer

Hotel Chadstone Melbourne MGallery

Makassar, Indonesia
On-site
Guest check-in and checkout
Handling guest feedback
Answering phone calls
Assist guests with check in and checkout, and other cashiering duties

Job Summary

  • Assist guests with check in and checkout, and other cashiering duties.
  • Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.

Matching Summary

Assist guests with check in and checkout, and other cashiering duties.

Skills & Requirements

Must-have

  • Guest check-in and checkout
  • Handling guest feedback
  • Answering phone calls
  • Room revenue maximization
  • Front desk safety and security
  • Guest privacy maintenance

Nice-to-have

  • Presentable and well-groomed
  • Leadership quality
  • Team player
  • Caring about team members

Key Requirements

  • Minimum 2 years hotel Front Office experience
  • Read, Write, Speak English Fluently
  • Computer Knowledge (Windows, Internet Explorer, Word)
  • POS or PMS system knowledge
  • Opera system knowledge is an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter