Manager, Customer Support Services

TriNet

Hyderabad, India
On-site
Customer service support staff management
Resolve client and employee issues
Workforce management best practices
The manager role will manage and coordinate customer service support staff and/or supervisors toward providing excellent service to TriNet's customers, with an emphasis on achieving company targets and goals while upholding our corporate Core Values

Job Summary

  • The manager role will manage and coordinate customer service support staff and/or supervisors toward providing excellent service to TriNet's customers, with an emphasis on achieving company targets and goals while upholding our corporate Core Values.
  • This role is vital in the support of our company's objectives including growth, delivery of superior service, successful implementation and training of both procedural and technological initiatives, driving operational efficiencies, and fostering team spirit in support of TriNet's culture and goals.
  • TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs).

Matching Summary

The manager role will manage and coordinate customer service support staff and/or supervisors toward providing excellent service to TriNet's customers, with an emphasis on achieving company targets and goals while upholding our corporate Core Values.

Skills & Requirements

Must-have

  • Customer service support staff management
  • Resolve client and employee issues
  • Workforce management best practices
  • Customer satisfaction focus
  • Contact center technologies knowledge

Nice-to-have

  • Adapt to customer communication style
  • Motivated and inspired work environment
  • Commitment to high ethical standards

Key Requirements

  • 10+ years of experience in customer support/contact center operations
  • Minimum 3 years in a supervisory or managerial role
  • Minimum 3 years in related field (payroll, HR, Benefits)
  • Bachelor’s/Master’s degree in Business Administration, Operations, Communications, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter