Customer Support Services Specialist

TriNet

Hyderabad, India
Not specified; not specified; not specified
On-site
Fluency in english advanced
Knowledge of us payroll benefits hr
Proficiency in salesforce and peoplesoft
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases

Job Summary

  • The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases.
  • TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses focusing on payroll, benefits, and compliance.
  • Employees must be able to gain a substantial understanding of the job quickly while managing multiple priorities in a changing business environment.

Matching Summary

The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Fluency in English Advanced
  • Knowledge of US Payroll Benefits HR
  • Proficiency in Salesforce and PeopleSoft
  • Minimum typing speed 35 words per minute
  • Ability to work US daytime hours

Nice-to-have

  • Experience with contact center technologies
  • Commitment to high professional ethical standards
  • Ability to adapt to fast paced environment
  • Strong verbal and written communication skills
  • Demonstrated commitment to diverse workplace

Key Requirements

  • Graduate degree or vocational training required
  • Basic knowledge of US Payroll, Benefits, or HR
  • Availability to work US daytime hours (5 AM to 5 PM PST)
  • Flexibility to work 24/7 shift environment including nights and weekends
  • 100% in-office work requirement

Work Rights

Not specified

Tailored Resume

Cover Letter