Customer Support Services Specialist

TriNet

Hyderabad, India
On-site
Fluency in english advanced
Knowledge of us payroll benefits hr
Proficiency in salesforce and peoplesoft
The role serves as the initial point of entry for resolving customer inquiries regarding payroll, benefits, and human resources topics

Job Summary

  • The role serves as the initial point of entry for resolving customer inquiries regarding payroll, benefits, and human resources topics.
  • Employees must document all interactions in the CRM system and strive for first contact resolution while meeting key performance indicators.
  • TriNet offers a comprehensive HR solutions platform for small to midsize businesses, emphasizing innovation and client success.

Matching Summary

The role serves as the initial point of entry for resolving customer inquiries regarding payroll, benefits, and human resources topics.

Skills & Requirements

Must-have

  • Fluency in English Advanced
  • Knowledge of US Payroll Benefits HR
  • Proficiency in Salesforce and PeopleSoft
  • Minimum typing speed 35 words per minute
  • Ability to work US daytime hours PST

Nice-to-have

  • Experience with contact center technologies
  • Commitment to high professional ethical standards
  • Ability to adapt to fast paced environment
  • Demonstrated empathy and friendly communication style

Key Requirements

  • Graduate degree or vocational training required
  • Basic knowledge of US Payroll, Benefits, or HR
  • Must be able to work US daytime hours (5 AM to 5 PM PST)

Work Rights

Not specified

Tailored Resume

Cover Letter