The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics
Job Summary
The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics.
The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources.
The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics.
Skills & Requirements
Must-have
Customer inquiry resolution
HR topics via phone, email, chat
First contact resolution
Document customer interactions in CRM
Meet key performance indicator metrics
Work US daytime hours (5 AM to 5 PM PST)
Nice-to-have
Passionate about innovation
Making an impact on SMB market
Friendly, professional, and empathetic manner
Adapt to fast paced environment
Key Requirements
Graduate General education
Fluency in English - Advanced
Knowledge of US Payroll, Benefits, or HR - Basic
Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce