The role serves as the initial point of entry for customer inquiry resolution regarding human resources topics via phone, email, chat, or service cases
Job Summary
The role serves as the initial point of entry for customer inquiry resolution regarding human resources topics via phone, email, chat, or service cases.
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses, aiming to enhance business productivity through outsourcing.
Candidates are encouraged to apply even if they do not meet every single requirement, as the company strives to hire the most qualified candidate.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution regarding human resources topics via phone, email, chat, or service cases.
Skills & Requirements
Must-have
Fluency in English Advanced level
Knowledge of US Payroll Benefits HR
Proficiency in Salesforce and PeopleSoft
Minimum typing speed 35 words per minute
Ability to work US daytime hours PST
Nice-to-have
Experience with contact center technologies
Commitment to high professional ethical standards
Adaptability to fast-paced changing environment
Empathetic communication style for clients
Understanding of diverse workplace culture
Key Requirements
Graduate degree or vocational training required
Basic knowledge of US Payroll Benefits or HR
Must be able to work US daytime hours (5 AM to 5 PM PST)
100% in-office work requirement in Hyderabad
Flexibility to work 24/7 shift environment including nights and weekends