Customer Support Services Specialist

TriNet

Hyderabad, India
On-site
Fluency in english advanced
Knowledge of us payroll benefits hr
Proficiency in salesforce and peoplesoft
The role serves as the initial point of entry for customer inquiry resolution across phone, email, chat, and service cases

Job Summary

  • The role serves as the initial point of entry for customer inquiry resolution across phone, email, chat, and service cases.
  • Employees will ensure effective delivery of TriNet services in benefits, payroll, and human resources while striving for first contact resolution.
  • The position requires working US daytime hours (5 AM to 5 PM PST) and maintaining confidentiality of corporate data.

Matching Summary

The role serves as the initial point of entry for customer inquiry resolution across phone, email, chat, and service cases.

Skills & Requirements

Must-have

  • Fluency in English Advanced
  • Knowledge of US Payroll Benefits HR
  • Proficiency in Salesforce and PeopleSoft
  • Ability to work US daytime hours
  • Minimum typing proficiency 35 words per minute

Nice-to-have

  • Experience with contact center technologies
  • Commitment to high professional ethical standards
  • Ability to adapt to fast paced environment
  • Excellent verbal and written communication skills

Key Requirements

  • Graduate degree or vocational training required
  • Basic knowledge of US Payroll, Benefits, or HR
  • Must be able to work US daytime hours

Work Rights

Not specified

Tailored Resume

Cover Letter