The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases
Job Summary
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases.
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses, enhancing productivity by enabling clients to outsource their HR function.
The position ensures effective delivery of TriNet services in benefits, payroll, and human resources while striving for first contact resolution.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases.
Skills & Requirements
Must-have
Fluency in English Advanced
Knowledge of US Payroll Benefits HR
Proficiency in Salesforce and PeopleSoft
Ability to work US daytime hours
Minimum typing proficiency of 35 words per minute
Nice-to-have
Excellent verbal and written communication skills
Ability to adapt to fast paced environment
Demonstrated commitment to high ethical standards
Experience with contact center technologies
Key Requirements
Graduate education or vocational training required
Must be able to work US daytime hours (5 AM to 5 PM PST)