Customer Support Services Specialist

TriNet

Hyderabad, India
On-site
Fluency in english advanced level
Knowledge of us payroll benefits hr
Proficiency in salesforce and peoplesoft
The role serves as the initial point of entry for resolving customer inquiries regarding payroll, benefits, and human resources topics

Job Summary

  • The role serves as the initial point of entry for resolving customer inquiries regarding payroll, benefits, and human resources topics.
  • Employees must document all interactions in the CRM system and strive to deliver first contact resolution for service issues.
  • TriNet offers a comprehensive HR solutions platform for small to midsize businesses, emphasizing innovation and client success.

Matching Summary

The role serves as the initial point of entry for resolving customer inquiries regarding payroll, benefits, and human resources topics.

Skills & Requirements

Must-have

  • Fluency in English Advanced level
  • Knowledge of US Payroll Benefits HR
  • Proficiency in Salesforce and PeopleSoft
  • Ability to work US daytime hours
  • Minimum typing speed 35 words per minute

Nice-to-have

  • Experience with contact center technologies
  • Demonstrated commitment to ethical standards
  • Ability to adapt to fast-paced environment
  • Strong verbal and written communication skills
  • Empathetic customer service approach

Key Requirements

  • Graduate degree or vocational training required
  • Must be available to work US daytime hours (5 AM to 5 PM PST)
  • In-office work requirement at Hyderabad location

Work Rights

Not specified

Tailored Resume

Cover Letter