Customer Support Services Specialist

TriNet

Hyderabad, India
On-site
Fluency in english advanced level
Knowledge of us payroll benefits hr
Proficiency in salesforce and peoplesoft
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases

Job Summary

  • The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases.
  • TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses focusing on payroll, benefits, and compliance.
  • Candidates must be able to work US daytime hours from 5 AM to 5 PM PST and demonstrate flexibility for a 24/7 shift environment.

Matching Summary

The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases.

Skills & Requirements

Must-have

  • Fluency in English Advanced level
  • Knowledge of US Payroll Benefits HR
  • Proficiency in Salesforce and PeopleSoft
  • Ability to work US daytime hours
  • Minimum typing proficiency 35 wpm

Nice-to-have

  • Experience with contact center technologies
  • Commitment to high professional ethical standards
  • Ability to adapt to fast paced environment
  • Demonstrated commitment to diverse workplace

Key Requirements

  • Graduate degree or vocational training required
  • Basic knowledge of US Payroll, Benefits, or HR
  • Must work US daytime hours (5 AM to 5 PM PST)

Work Rights

Not specified

Tailored Resume

Cover Letter