The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases on a wide range of human resources related topics
Job Summary
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases on a wide range of human resources related topics.
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses, enhancing productivity by enabling clients to outsource their HR function.
The position ensures effective delivery of TriNet services in benefits, payroll, and human resources while striving to deliver first contact resolution and maintain customer satisfaction goals.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases on a wide range of human resources related topics.
Skills & Requirements
Must-have
Fluency in English Advanced
Knowledge of US Payroll Benefits HR
Proficiency in Salesforce and PeopleSoft
Minimum typing proficiency 35 words per minute
Ability to work US daytime hours 5 AM to 5 PM PST
Nice-to-have
Demonstrated commitment to high professional ethical standards
Ability to adapt to fast paced changing environment
Experience with contact center technologies
Strong verbal and written communication skills
Empathetic customer interaction style
Key Requirements
Graduate General education or vocational training required
Basic knowledge of US Payroll, Benefits, or HR
Must be able to work US daytime hours 5 AM to 5 PM PST
Flexibility to work 24/7 shift environment including nights and weekends