The role serves as the initial point of entry for customer inquiry resolution regarding human resources topics via phone, email, chat, or service cases
Job Summary
The role serves as the initial point of entry for customer inquiry resolution regarding human resources topics via phone, email, chat, or service cases.
Employees are responsible for documenting all interactions in the CRM system and managing open cases to ensure first contact resolution.
TriNet offers a comprehensive HR solutions platform including payroll processing, benefits, and employment law compliance for small to midsize businesses.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution regarding human resources topics via phone, email, chat, or service cases.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Fluency in English Advanced level
Knowledge of US Payroll Benefits HR
Proficiency in Salesforce and PeopleSoft
Minimum typing speed 35 words per minute
Ability to work US daytime hours PST
Nice-to-have
Demonstrated commitment to ethical standards
Adaptability to fast-paced changing environment
Experience with contact center technologies
Strong verbal and written communication skills
Key Requirements
Graduate degree or vocational training required
Basic knowledge of US Payroll Benefits or HR
Must be available to work US daytime hours 5 AM to 5 PM PST