Proficiency in microsoft office suite peoplesoft salesforce
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases on a wide range of human resources related topics
Job Summary
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases on a wide range of human resources related topics.
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses, enhancing productivity by enabling clients to outsource their HR function.
The position ensures effective delivery of TriNet services in benefits, payroll, and human resources while striving to deliver first contact resolution.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution via phone, email, chat, or service cases on a wide range of human resources related topics.
Skills & Requirements
Must-have
Fluency in English Advanced
Knowledge of US Payroll Benefits HR
Proficiency in Microsoft Office Suite PeopleSoft SalesForce
Minimum typing proficiency of 35 words per minute
Ability to work US daytime hours 5 AM to 5 PM PST
Nice-to-have
Demonstrated commitment to high professional ethical standards
Ability to adapt to fast paced changing business environment
Experience with contact center technologies and CRM systems
Key Requirements
Graduate General education vocational training or on-the-job training
Basic knowledge of US Payroll Benefits or HR
Ability to communicate with employees at all levels