Customer Support Services Specialist

TriNet

Hyderabad, India
On-site
Fluency in english advanced
Knowledge of us payroll benefits hr
Proficiency in salesforce and peoplesoft
The role serves as the initial point of entry for customer inquiry resolution across phone, email, chat, and service cases

Job Summary

  • The role serves as the initial point of entry for customer inquiry resolution across phone, email, chat, and service cases.
  • TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses seeking to outsource their HR functions.
  • Employees must be able to gain a substantial understanding of the job quickly while managing multiple priorities in a changing business environment.

Matching Summary

The role serves as the initial point of entry for customer inquiry resolution across phone, email, chat, and service cases.

Skills & Requirements

Must-have

  • Fluency in English Advanced
  • Knowledge of US Payroll Benefits HR
  • Proficiency in Salesforce and PeopleSoft
  • Ability to work US daytime hours
  • Minimum typing proficiency 35 words per minute

Nice-to-have

  • Demonstrated commitment to high ethical standards
  • Ability to adapt to fast paced environment
  • Experience with contact center technologies
  • Strong verbal and written communication skills

Key Requirements

  • Graduate degree or vocational training required
  • Must work US daytime hours 5 AM to 5 PM PST
  • 100% in office work environment required

Work Rights

Not specified

Tailored Resume

Cover Letter