The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics
Job Summary
The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics.
The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources.
The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics.
Skills & Requirements
Must-have
Customer support via phone, email, chat
Resolve HR, payroll, and benefits inquiries
Document interactions in Salesforce CRM
Meet key performance indicator metrics
Deliver first contact resolution
Work US daytime hours (5 AM to 5 PM PST)
Nice-to-have
Passionate about innovation and impact
Friendly, professional, and empathetic manner
Commitment to high professional ethical standards
Adapt to fast-paced, changing environment
Key Requirements
Graduate General education, vocational training and/or on-the-job training
Fluency in English - Advanced
Knowledge of US Payroll, Benefits, or HR - Basic
Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Knowledge of contact center technologies
Minimum typing proficiency of 35 words per minute
Ability to work US daytime hours (5 AM to 5 PM PST)