TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses enabling clients to outsource their HR functions
Job Summary
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses enabling clients to outsource their HR functions.
The role serves as the initial point of entry for customer inquiry resolution on a wide range of human resources related topics through multiple communication channels.
This position requires working US daytime hours and offers a 100% in-office work environment in Hyderabad, India.
Matching Summary
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses enabling clients to outsource their HR functions.
Skills & Requirements
Must-have
Customer support via phone email chat
Knowledge of US Payroll Benefits HR
Proficiency in Microsoft Office Suite
Experience with Salesforce CRM
Ability to work US daytime hours
Contact center technology familiarity
First contact resolution focus
Nice-to-have
Ability to adapt to fast paced environment
Excellent verbal and written communication
Commitment to professional ethical standards
Ability to manage multiple priorities
Typing proficiency of 35 words per minute
Empathetic and professional customer interaction
Key Requirements
Graduate education or equivalent
Fluency in English - Advanced
Ability to work US daytime hours (5 AM to 5 PM PST)
Typing proficiency of 35 words per minute
Ability to work 24/7 shift environment including nights weekends holidays