The role serves as the initial point of entry for customer inquiry resolution on a wide range of human resources related topics
Job Summary
The role serves as the initial point of entry for customer inquiry resolution on a wide range of human resources related topics.
The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments.
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs) and enhances business productivity by enabling clients to outsource their HR function.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution on a wide range of human resources related topics.
Skills & Requirements
Must-have
Customer inquiry resolution
HR topics via phone, email, chat
First contact resolution
Salesforce CRM documentation
US daytime hours (5 AM to 5 PM PST)
Typing proficiency 35 WPM
Nice-to-have
Passionate about innovation
Making an impact on SMB market
Friendly, professional, empathetic manner
Key Requirements
Graduate General education, vocational training and/or on-the-job training
Fluency in English - Advanced
Knowledge of US Payroll, Benefits, or HR - Basic
Proficiency in Microsoft Office Suite, PeopleSoft and Salesforce