The role serves as the initial point of entry for customer inquiry resolution on a wide range of human resources related topics, ensuring the effective delivery of TriNet services
Job Summary
The role serves as the initial point of entry for customer inquiry resolution on a wide range of human resources related topics, ensuring the effective delivery of TriNet services.
You will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs) and enhances business productivity by enabling clients to outsource their HR function.
Matching Summary
The role serves as the initial point of entry for customer inquiry resolution on a wide range of human resources related topics, ensuring the effective delivery of TriNet services.
Skills & Requirements
Must-have
Customer inquiry resolution
Payroll, benefits, and HR inquiries
Contact center environment
First contact resolution
US daytime hours (5 AM to 5 PM PST)
Work in a 24/7 shift environment
Nice-to-have
Passionate about innovation
Making an impact
Friendly, professional, and empathetic manner
Commitment to high professional ethical standards
Key Requirements
Graduate General education, vocational training and/or on-the-job training
Fluency in English - Advanced
Knowledge of US Payroll, Benefits, or HR - Basic
Proficiency in Microsoft Office Suite, PeopleSoft and Salesforce