The Supervisor, Knowledge Management Operations will lead a team to develop, maintain, and govern content within TriNet’s knowledge ecosystem, ensuring accurate and accessible resources for operations, product, and customer-facing functions
Job Summary
The Supervisor, Knowledge Management Operations will lead a team to develop, maintain, and govern content within TriNet’s knowledge ecosystem, ensuring accurate and accessible resources for operations, product, and customer-facing functions.
This role drives strategic knowledge initiatives, ensures adherence to KM standards, fosters cross-functional alignment, and strengthens self-service capabilities for both internal teams and customers.
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs), enhancing business productivity by enabling clients to outsource their HR function.
Matching Summary
The Supervisor, Knowledge Management Operations will lead a team to develop, maintain, and govern content within TriNet’s knowledge ecosystem, ensuring accurate and accessible resources for operations, product, and customer-facing functions.
Skills & Requirements
Must-have
Knowledge Management Operations
Content Governance
Cross-functional Alignment
Self-service Capabilities
Team Leadership
Night Shift Work
Nice-to-have
Innovation and Impact
Continuous Learning
Change Management Support
Diversity and Inclusion
Fast-paced Business Needs
Key Requirements
8+ years customer experience or PEO environment
3+ years supervisor level experience
2+ year process improvement or cross-company initiatives
2+ years knowledge management / content writing
Bachelor’s / Master’s degree or equivalent experience