Not specified; benefits: comprehensive group insur...
On-site
5+ years team management experience
Unionized workforce management
Telecommunications industry knowledge
The role involves managing a unionized team of ten customer service advisors while ensuring adherence to collective agreement provisions
Job Summary
The role involves managing a unionized team of ten customer service advisors while ensuring adherence to collective agreement provisions.
Candidates will be responsible for designing, documenting, and optimizing operational processes for telephone and web-based network extension requests.
Employees benefit from comprehensive group insurance, a retirement plan, up to 80% discounts on Vidéotron services, and access to an on-site gym.
Matching Summary
The role involves managing a unionized team of ten customer service advisors while ensuring adherence to collective agreement provisions.
Salary
Not specified; Benefits: Comprehensive group insurance; Retirement plan; Up to 80% service discounts; On-site gym access
Skills & Requirements
Must-have
5+ years team management experience
Unionized workforce management
Telecommunications industry knowledge
KPI development and monitoring
Operational process optimization
Nice-to-have
SAP or ETIYA software knowledge
English language fluency
Business Administration degree
Cross-functional project leadership
Strategic alignment capabilities
Key Requirements
Minimum five years of team management experience
Bachelor's degree in Business Administration or Operations
Experience with unionized employee relations
Demonstrated expertise in KPI tracking and reporting