This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience
Job Summary
This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience.
Explains insurance benefits and collects co-pays, deductibles and self-pay portions due while informing the patient of their financial responsibility.
Monitors team productivity/accuracy and works with team members on any issues.
Matching Summary
This job provides excellent customer service to patients and guest whether via telephone contact or in person and effectively communicates with patients throughout their medical experience.
Skills & Requirements
Must-have
excellent customer service
patient financial responsibility
insurance benefit explanation
resolve customer complaints
monitor team productivity
Nice-to-have
adapt behavior to patient population
knowledge of federal/state laws
compliance with regulations
Key Requirements
High School diploma or equivalent
Minimum of 3 years of experience
Certification in Healthcare Access Manager (CHAM)
Certification in Healthcare Access Associate (CHAA)