Lead, mentor, and develop the LATAM Customer Success team, ensuring consistent excellence across all markets
Job Summary
Lead, mentor, and develop the LATAM Customer Success team, ensuring consistent excellence across all markets.
Own Gross Revenue Retention and reduce churn across the LATAM Enterprise portfolio, driving customer value realization to support strong renewals and expansions.
Partner closely with Sales, Renewals, Professional Services, Success Engineering, Support, and Channel to deliver cohesive customer outcomes and serve as the primary escalation point for customer issues within LATAM.
Matching Summary
Lead, mentor, and develop the LATAM Customer Success team, ensuring consistent excellence across all markets.
Skills & Requirements
Must-have
Customer Success leadership in LATAM
Manage customer lifecycle
Drive renewals and expansions
Spanish and English fluency
Enterprise SaaS experience
Nice-to-have
Portuguese language proficiency
Cybersecurity landscape understanding
Cross-functional collaboration
Strategic customer voice
Key Requirements
Direct leadership experience managing Customer Success teams within LATAM
Fluency in Spanish and English
Portuguese highly preferred
Experience in Customer Success, Sales, or Project Management in an Enterprise SaaS environment
Proven experience in subscription-based models
Track record of operational excellence and empathetic team leadership