Passenger Service Agent

Alliance Ground International (AGI)

Richmond, Canada
Exceptional customer service
Safety and security procedures
Handle customer interactions professionally
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and providing first-class customer service

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and providing first-class customer service.
  • Responsibilities include handling customer interactions at the ticket counter and gate, managing reservations, issuing tickets, processing refunds, and assisting with baggage claims and lost items.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision for full-time employees, free uniforms, and on-the-job training.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and providing first-class customer service.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Safety and security procedures
  • Handle customer interactions professionally
  • Baggage checking and claims
  • Flight schedule and fare inquiries

Nice-to-have

  • Friendly and outgoing demeanor
  • Outstanding customer service focus
  • Energy and enthusiasm
  • Respect for team members

Key Requirements

  • High school diploma, GED, or equivalent experience
  • Authorization to work in Canada
  • Complete SIDA training
  • One+ year relevant experience preferred
  • Previous customer service experience preferred

Work Rights

Must have authorization to work in Canada

Tailored Resume

Cover Letter