Investigator Support Assistant

Labcorp

Bulgaria
Remote
Notify investigator sites of results
Monitor and resolve accession holds
Support sites and sponsors with questions
Labcorp is seeking a remote Investigator Support Assistant in Bulgaria to support investigator sites, sponsors, and affiliates by managing laboratory results and project-related communications. The ideal candidate will have a high school degree, customer service experience, and fluency in English along with another language

Job Summary

  • Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW).
  • Monitor, track, and resolve accession holds and inform the Supervisor and the associated Project Manager of any delays.
  • Support sites and sponsor with project related questions via phone and email and instill a culture where patient safety is top priority.

Matching Summary

Match Score: 75

Labcorp is seeking a remote Investigator Support Assistant in Bulgaria to support investigator sites, sponsors, and affiliates by managing laboratory results and project-related communications. The ideal candidate will have a high school degree, customer service experience, and fluency in English along with another language.

Skills & Requirements

Must-have

  • Notify investigator sites of results
  • Monitor and resolve accession holds
  • Support sites and sponsors with questions
  • Adhere to management communications and SOPs
  • Track and report metrics
  • Document and resolve service failures
  • Act as liaison for clients
  • Prioritize patient safety

Nice-to-have

  • Self-motivated with strong communication
  • Attention to detail and organization
  • Ability to work independently and in teams
  • Handle multiple tasks professionally

Key Requirements

  • High school degree
  • 6 months customer service experience
  • Fluency in English
  • Fluency in Italian, Spanish, German, or French
  • Ability to work 10AM to 7PM CET

Work Rights

Not specified

Tailored Resume

Cover Letter