Lead Client Services Project Manager, Cx

Nice

Remote
Fully remote
Manage software and ai/genai projects
End-to-end project delivery
Client communication and partnership
Nice is seeking a Lead Client Services Project Manager to oversee complex, customer-facing projects focused on AI delivery. The ideal candidate should possess extensive project management experience, particularly in software and AI/GenAI projects, and demonstrate strong leadership and communication skills

Job Summary

  • We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure.
  • In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level.
  • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!

Matching Summary

Match Score: 85

Nice is seeking a Lead Client Services Project Manager to oversee complex, customer-facing projects focused on AI delivery. The ideal candidate should possess extensive project management experience, particularly in software and AI/GenAI projects, and demonstrate strong leadership and communication skills.

Skills & Requirements

Must-have

  • Manage software and AI/GenAI projects
  • End-to-end project delivery
  • Client communication and partnership
  • Risk, dependency, and escalation management
  • Agile, Waterfall, and hybrid methodologies

Nice-to-have

  • Strategic direction and roadmap alignment
  • Solution-oriented mindset
  • Fast-paced, collaborative environment
  • Continuous learning and growth opportunities

Key Requirements

  • 8+ years of project management experience
  • Experience delivering technical, SaaS, and AI/GenAI projects
  • PMP certification required
  • Advanced proficiency in project management tools

Work Rights

Not specified

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