The Applications Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, quality, and functionality against service level expectations
Job Summary
The Applications Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, quality, and functionality against service level expectations.
Responsibilities include maintaining application systems, managing operating environments, performing risk reconciliations, developing support documentation, and assessing production issue risks.
The role involves acting as a liaison between users, technology groups, and vendors, participating in application releases, and providing advice and coaching to junior analysts.
Matching Summary
The Applications Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, quality, and functionality against service level expectations.
Skills & Requirements
Must-have
Unix Shell Python scripting
Oracle Golden Gate Mongo DB
ITRS Geneos AppDynamics ELK Grafana
KAFKA TIBCO EMS
Open shift Platform
ITIL Concepts
Nice-to-have
Continuous learning and flexibility
Mentorship and coaching
Diplomacy and communication skills
Risk and impact assessment
Key Requirements
Proven experience in an Application Support role
Experience installing configuring supporting business applications
Experience with programming languages
Bachelor’s University degree or equivalent experience