Service Desk Team Lead

Sime Darby Motors Group (Australia) Pty Ltd

5+ years it support experience
2+ years service desk leadership
Strong l2/l3 technical capability
Lead a small team of IT Support specialists delivering high-quality Level 1 and 2 support

Job Summary

  • Lead a small team of IT Support specialists delivering high-quality Level 1 and 2 support.
  • Act as the escalation point for L2/L3 issues and major incidents while driving continuous improvement.
  • Own service levels, reporting, runbooks, and service catalogue accuracy in a collaborative technology environment.

Matching Summary

Match Score: 85

Lead a small team of IT Support specialists delivering high-quality Level 1 and 2 support.

Skills & Requirements

Must-have

  • 5+ years IT support experience
  • 2+ years service desk leadership
  • Strong L2/L3 technical capability
  • Microsoft 365 and Windows 10/11 support
  • Active Directory and Azure AD Entra ID
  • Intune management experience
  • ITIL v3/v4 incident and problem management

Nice-to-have

  • Continuous improvement mindset
  • Stakeholder partnership skills
  • Team coaching and motivation
  • Service culture building
  • Customer-focused environment

Key Requirements

  • 5+ years in IT support
  • 2+ years leading or senior service desk experience
  • ITIL (v3/4) knowledge with practical experience
  • Core infrastructure fundamentals including networking basics

Work Rights

Not specified

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