The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence
Job Summary
The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence.
Responsibilities include driving 5-star customer service, managing daily operations, implementing SOPs, building stakeholder relationships, and ensuring team compliance with HR and safety processes.
JLL empowers employees to thrive, grow careers, and find belonging, fostering a collaborative culture that supports well-being and innovative ways of working.
Matching Summary
The Front of House Manager will manage teams across multiple Rolls-Royce corporate sites in Derby, focusing on service delivery, client satisfaction, team development, and operational excellence.
Skills & Requirements
Must-have
5-star customer service excellence
Manage teams across multiple sites
Service delivery and client satisfaction
Implement and maintain SOPs
Build strong stakeholder relationships
Manage operational activities
Lead Emergency Evacuation procedures
Nice-to-have
Collaborative environment
Innovative ways of working
Support well-being
Proactive safety culture
Desire to continually improve
Key Requirements
Extensive customer service or hospitality experience