Technical Support Engineer - French Or Italian Speaking

swisssalesjobs.ch

Not specified (remote/hybrid likely based on job nature)
Customer-facing technical support role
Proficient with html, css, javascript, sql
Api debugging skills
Salesforce is seeking a Technical Support Engineer who is proficient in French or Italian to assist customers with troubleshooting Salesforce Marketing Cloud products. The role requires strong technical skills, customer support experience, and the ability to communicate effectively in a multilingual environment

Job Summary

  • Assisting customers in troubleshooting their implementation, integrations and custom code of Salesforce Marketing Cloud products via multiple channels like voice, email, chat, etc.
  • Developing and maintaining technical expertise in assigned areas of product functionality while collaborating with Engineering, Sales and Success teams to achieve best possible results for customers.
  • Salesforce offers benefits and resources to support work-life balance and accelerate impact through AI agents, aiming to redefine what’s possible for employees and customers alike.

Matching Summary

Match Score: 85

Salesforce is seeking a Technical Support Engineer who is proficient in French or Italian to assist customers with troubleshooting Salesforce Marketing Cloud products. The role requires strong technical skills, customer support experience, and the ability to communicate effectively in a multilingual environment.

Skills & Requirements

Must-have

  • Customer-facing technical support role
  • Proficient with HTML, CSS, JavaScript, SQL
  • API debugging skills
  • Fluent in French or Italian and English
  • Knowledge of website development and online marketing technologies
  • Ability to troubleshoot Salesforce Marketing Cloud products

Nice-to-have

  • Hands-on knowledge of Digital Marketing
  • Experience with Salesforce CRM, Marketing Cloud or Data360
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication
  • Ability to prioritize and multitask under pressure

Key Requirements

  • Experience in Customer Support or Helpdesk
  • Proficiency in French or Italian and English
  • Knowledge of website development and online marketing technologies
  • Ability to communicate technical concepts clearly
  • Ability to analyze and investigate technical issues

Work Rights

Not specified

Tailored Resume

Cover Letter