Manager, Service Delivery & Partner Performance

Mqreferrals

United States
Base: $123,000 - $180,900; bonus/equity: annual bo...
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Bpo vendor management
Performance analysis & reporting
Process optimization
** Marqeta is seeking a Manager of Service Delivery & Partner Performance to enhance customer support operations through data-driven insights and strategic partnerships. This remote role involves overseeing BPO vendor management, performance analysis, and operational transformation to improve cardholder experiences in fintech. **

Job Summary

  • You'll have the autonomy to identify opportunities, architect solutions, and implement change that measurably elevates our support operations and cardholder’s experience.
  • You'll shape performance standards, drive operational transformation, and create the frameworks that scale as Marqeta grows.
  • Marqeta offers multiple health insurance options, flexible time off, a retirement savings program, equity, and family-forming benefits.

Matching Summary

Match Score: 75

** Marqeta is seeking a Manager of Service Delivery & Partner Performance to enhance customer support operations through data-driven insights and strategic partnerships. This remote role involves overseeing BPO vendor management, performance analysis, and operational transformation to improve cardholder experiences in fintech. **

Salary

Base: $123,000 - $180,900; Bonus/Equity: Annual bonuses; Benefits: Multiple health insurance options, flexible time off, retirement savings program, equity, family-forming benefits, monthly stipend, annual development dollars

Skills & Requirements

Must-have

  • BPO Vendor Management
  • Performance Analysis & Reporting
  • Process Optimization
  • Technology Implementation
  • Cardholder Experience Optimization

Nice-to-have

  • Deep knowledge of payment processing
  • Experience implementing AI solutions
  • Operational and customer-facing documentation

Key Requirements

  • 7+ years of Customer Support Operations
  • Experience in BPO industry or management of BPOs
  • Strong communication skills
  • Ability to travel globally

Work Rights

Not specified

Tailored Resume

Cover Letter