The role involves serving as a strategic advisor to business leaders to identify challenges and opportunities for operational excellence within the IT Service Management domain
Job Summary
The role involves serving as a strategic advisor to business leaders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
You will be responsible for defining and aligning goals for ITSM transformation while driving platform adoption across the entire enterprise.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter to be spent in the office or field.
Matching Summary
The role involves serving as a strategic advisor to business leaders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Strategic advisor to business stakeholders
End-to-end business analysis expertise
ServiceNow product roadmap development
Nice-to-have
Proactive user-centric approach
Strong analytical and problem-solving skills
Experience with PagerDuty integration
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or related field
Full life cycle development experience for ServiceNow customizations