Technical Support Specialist I - Sacramento

jaxlabs.de

Sacramento, CA, US
Base: $27.29 - $39.58; bonus/equity: not specified...
Not specified
Routine end-user computing issue resolution
Itsm platform ticket response
Standard hardware deployment assistance
The Technical Support Specialist I role at JAX Labs in Sacramento involves providing foundational technical support for end-user systems, applications, and hardware, while ensuring high-quality customer service. The position supports routine technical issues, documentation, and the deployment of standard computing hardware, with an emphasis on developing technical skills and familiarity with JAX IT processes

Job Summary

  • The Technical Support Specialist I provides foundational technical support for end-user computing systems and resolves routine issues following documented procedures.
  • This role assists with the deployment of standard end-user computing hardware and peripherals under established guidelines while escalating complex issues appropriately.
  • The Jackson Laboratory is an independent nonprofit biomedical research institution dedicated to discovering precise genomic solutions for disease.

Matching Summary

Match Score: 85

The Technical Support Specialist I role at JAX Labs in Sacramento involves providing foundational technical support for end-user systems, applications, and hardware, while ensuring high-quality customer service. The position supports routine technical issues, documentation, and the deployment of standard computing hardware, with an emphasis on developing technical skills and familiarity with JAX IT processes.

Salary

Base: $27.29 - $39.58; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Routine end-user computing issue resolution
  • ITSM platform ticket response
  • Standard hardware deployment assistance
  • Basic OS troubleshooting Windows macOS
  • Documentation of work performed

Nice-to-have

  • Strong customer service commitment
  • Collaboration with senior team members
  • Knowledge base article contribution
  • Ongoing technical learning mindset
  • Professional communication skills

Key Requirements

  • High School Diploma or GED required
  • One to three years experience preferred
  • CompTIA ITF+ or A+ certification preferred
  • Associate's degree in IT preferred

Work Rights

Not specified

Tailored Resume

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