Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Support technology equipment and software
Respond to it service tickets
Install and configure operating systems
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support technology equipment and software
  • Respond to IT service tickets
  • Install and configure operating systems
  • Transport and deploy IT hardware
  • Function as tier-2 support resource

Nice-to-have

  • Advance the state and build a better world
  • Fostering a welcoming climate
  • Nurturing creativity, discovery, and innovation
  • Promotes a healthy work-life balance

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • At least two years supporting Windows and Mac computers
  • Experience with Endpoint management software
  • Experience with networking essentials

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter