Sr. Technical Support Engineer - Ngsiem

CrowdStrike UK

Bangalore, India
Market leader in compensation; equity awards inclu...
Hybrid
5-10 years product technical support experience
Siem technology log ingestion and parsing
Windows linux mac os troubleshooting
The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution

Job Summary

  • The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.
  • Candidates must demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging relevant stakeholders to identify root causes.
  • CrowdStrike offers market leader compensation, comprehensive wellness programs, and professional development opportunities for all employees.

Matching Summary

The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution.

Salary

Market leader in compensation; Equity awards included; Comprehensive physical and mental wellness programs

Skills & Requirements

Must-have

  • 5-10 years Product Technical Support experience
  • SIEM technology log ingestion and parsing
  • Windows Linux Mac OS troubleshooting
  • Python PowerShell Shell scripting proficiency
  • SQL database query language knowledge

Nice-to-have

  • Knowledge of MITRE ATT&CK framework
  • Experience with Git version control systems
  • Cloud platform deployment expertise AWS Azure GCP
  • Container administration and orchestration skills
  • Fanatical commitment to customer success

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5-10 years experience in global enterprise technical support
  • Proven ability to troubleshoot at application and OS level

Work Rights

Not specified

Tailored Resume

Cover Letter