Customer Service Consultant - Claims

AIA

**
Previous customer facing experience
Strong administration skills
Excellent verbal and written communication
** AIA is seeking a Customer Service Consultant for their Claims department, offering a hybrid work model that combines remote flexibility with in-office collaboration. The role focuses on providing exceptional customer service and support in navigating insurance claims, while contributing to the company's mission of promoting healthier lives. **

Job Summary

  • You will serve as the first point of contact for customers, providing support and guidance regarding insurance needs.
  • The role involves investigating and resolving disputes related to client expectations versus business practices within agreed timeframes.
  • AIA offers a hybrid work model with two days of remote work and three days of in-office collaboration.

Matching Summary

Match Score: 75

** AIA is seeking a Customer Service Consultant for their Claims department, offering a hybrid work model that combines remote flexibility with in-office collaboration. The role focuses on providing exceptional customer service and support in navigating insurance claims, while contributing to the company's mission of promoting healthier lives. **

Skills & Requirements

Must-have

  • Previous customer facing experience
  • Strong administration skills
  • Excellent verbal and written communication
  • Problem solving and solution focused approach
  • Flexibility in fast-paced environment

Nice-to-have

  • Passion for delivering exceptional outcomes
  • Attention to detail
  • Adaptability to thrive
  • Commitment to work-life balance

Key Requirements

  • Previous experience in a customer facing role
  • Strong attention to detail
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter