Shape the evolution of Unloan's home loan product by owning the entire in-life customer experience and influencing strategy at an executive level
Job Summary
Shape the evolution of Unloan's home loan product by owning the entire in-life customer experience and influencing strategy at an executive level.
Lead a large, cross-functional team responsible for mobile and web apps, customer service, retention, core banking, payments, and platform integrations.
Work in a hybrid environment with real accountability, balancing customer outcomes with commercial and risk considerations in a regulated financial services context.
Matching Summary
Shape the evolution of Unloan's home loan product by owning the entire in-life customer experience and influencing strategy at an executive level.
Skills & Requirements
Must-have
Leading large cross-functional teams
Product and delivery leadership
Operating in regulated environments
Stakeholder management and influencing
Managing banking and digital platforms
Nice-to-have
Customer empathy focus
Hybrid working environment
Building inclusive leadership teams
Experience with risk and compliance teams
Working in product-led cultures
Key Requirements
Proven leadership of large cross-functional teams
Experience in banking or regulated digital platforms
Strong product and delivery leadership skills
Ability to operate in complex regulated environments